Communication in Veterinary Practice
Learning the best way to deliver unwelcome news and how to defuse challenging situations.
We also offer 'Mystery Shopper' provision.
When a lifelong companion and best friend needs medical help, it’s a traumatic time. When our companion and friend is our pet, this is no less distressing. We can help your staff practice and refine the very best communication skills.
We provide communication skills training with a difference. We can provide a fully facilitated package tailored to your requirements, alternatively, we can provide actor role players to work alongside your training instructor.
Please ask about our ‘mystery shopper’ and feedback service.